Frequently Asked Questions
Customer Help & Information
- How long does shipping take?
Most the year regular shipping (UPS Ground or USPS Priority Mail) takes approximately 5-10 business days to arrive. During the months of September and October deliveries can take longer. Order early to ensure timely delivery.
- How do I know which size costume to order?
Check the handy Sizing Charts to help determine what size costume you should order.
- Can I get my costume faster than standard delivery time?
We offer express shipping at an additional charge. See the shipping info page for pricing and related information.
- What forms of payment do you accept?
We accept Paypal, Visa, Mastercard, Discover and American Express.
- Where are you located?
- If I order using my credit card when will it be billed and by whom?
Payments are NOT charged until orders are ready to ship. Your credit card will be billed to Costume Shopper or Halloween Costumes.
- Do you ship overseas?
We can ship to American foreign military addresses and Puerto Rico. All duties, taxes and miscellanenous charges that may be imposed by your country and any additional charges that may be incurred should you refuse the package are the sole responsibility of the customer.
- Do you take CODs?
No, we do not accept COD payments.
- How do I get a catalog?
Sorry, to keep our prices low we do not offer a paper catalog.